Comments for The Lazyadmin.com http://thelazyadmin.com Microsoft tips, tricks, news and more..... Sun, 08 Apr 2012 04:02:55 +0000 hourly 1 http://wordpress.org/?v=3.3.2 Comment on SCSM 2012 SLA Management – Part 1 by rodney.buike http://thelazyadmin.com/2012/03/scsm-2012-sla-management-part-1/#comment-1031 rodney.buike Sun, 08 Apr 2012 04:02:55 +0000 http://thelazyadmin.com/?p=1508#comment-1031 I understand what you are saying but there is no Service Level status options when you select the Incident class. For more see Travis' post.... http://blogs.technet.com/b/servicemanager/archive/2012/02/07/notifying-before-sla-breaches.aspx I understand what you are saying but there is no Service Level status options when you select the Incident class. For more see Travis’ post….

http://blogs.technet.com/b/servicemanager/archive/2012/02/07/notifying-before-sla-breaches.aspx

]]> Comment on SCSM 2012 SLA Management – Part 1 by rodney.buike http://thelazyadmin.com/2012/03/scsm-2012-sla-management-part-1/#comment-1030 rodney.buike Sun, 08 Apr 2012 03:59:00 +0000 http://thelazyadmin.com/?p=1508#comment-1030 Either can be used, the client uses a template to auto fill the incident template and assign to different departments (assigned to) and then an analyst in that department tags themself as Primary Owner when they pick up the incident. Either can be used, the client uses a template to auto fill the incident template and assign to different departments (assigned to) and then an analyst in that department tags themself as Primary Owner when they pick up the incident.

]]> Comment on SCSM 2012 SLA Management – Part 3 by ozge http://thelazyadmin.com/2012/03/scsm-2012-sla-management-part-3/#comment-1000 ozge Wed, 04 Apr 2012 08:22:17 +0000 http://thelazyadmin.com/?p=1513#comment-1000 Dear Rodney, I think you should have chosen Incident class instead of Service Level Time Info when creating Notification template. Otherwise you cannot choose Unassigned Incidents Queue. This is critical because when you try to create another SLO for Resolution Time for instance they will have both same criterias (status=warning) thus you will receive the same warning messages even though one of them is not in warning state. I hope I can make it clear. Dear Rodney,

I think you should have chosen Incident class instead of Service Level Time Info when creating Notification template. Otherwise you cannot choose Unassigned Incidents Queue. This is critical because when you try to create another SLO for Resolution Time for instance they will have both same criterias (status=warning) thus you will receive the same warning messages even though one of them is not in warning state.

I hope I can make it clear.

]]> Comment on SCSM 2012 SLA Management – Part 1 by ozge http://thelazyadmin.com/2012/03/scsm-2012-sla-management-part-1/#comment-999 ozge Wed, 04 Apr 2012 08:05:06 +0000 http://thelazyadmin.com/?p=1508#comment-999 Hi Rodney, Thank you for the posts. I am wondering why you have chosen primary owner instead of assigned to user while creating the queue for unassigned incidents? Hi Rodney,

Thank you for the posts. I am wondering why you have chosen primary owner instead of assigned to user while creating the queue for unassigned incidents?

]]> Comment on SCSM 2012 SLA Management – Part 3 by SCSM 2012 SLA Management – Part 1 « The Lazyadmin.com http://thelazyadmin.com/2012/03/scsm-2012-sla-management-part-3/#comment-978 SCSM 2012 SLA Management – Part 1 « The Lazyadmin.com Fri, 30 Mar 2012 23:39:42 +0000 http://thelazyadmin.com/?p=1513#comment-978 [...] Part 3 – SCSM 2012 SLA Management – SLO Warning/Breached Notifications [...] [...] Part 3 – SCSM 2012 SLA Management – SLO Warning/Breached Notifications [...]

]]> Comment on SCSM 2012 SLA Management – Part 2 by SCSM 2012 SLA Management – Part 1 « The Lazyadmin.com http://thelazyadmin.com/2012/03/scsm-2012-sla-management-part-2/#comment-977 SCSM 2012 SLA Management – Part 1 « The Lazyadmin.com Fri, 30 Mar 2012 23:19:12 +0000 http://thelazyadmin.com/?p=1510#comment-977 [...] Windows 8 ISO and VHD Mounting »    « SCSM 2012 SLA Management – Part 2 [...] [...] Windows 8 ISO and VHD Mounting »    « SCSM 2012 SLA Management – Part 2 [...]

]]> Comment on SCSM 2012 SLA Management – Part 1 by SCSM 2012 SLA Management – Part 2 « The Lazyadmin.com http://thelazyadmin.com/2012/03/scsm-2012-sla-management-part-1/#comment-976 SCSM 2012 SLA Management – Part 2 « The Lazyadmin.com Fri, 30 Mar 2012 23:18:31 +0000 http://thelazyadmin.com/?p=1508#comment-976 [...] SCSM 2012 SLA Management – Part 1 »    « SCSM 2012 SLA Management – Part 3 [...] [...] SCSM 2012 SLA Management – Part 1 »    « SCSM 2012 SLA Management – Part 3 [...]

]]> Comment on SCSM 2012 SLA Management – Part 2 by SCSM 2012 SLA Management – Part 3 « The Lazyadmin.com http://thelazyadmin.com/2012/03/scsm-2012-sla-management-part-2/#comment-975 SCSM 2012 SLA Management – Part 3 « The Lazyadmin.com Fri, 30 Mar 2012 23:17:38 +0000 http://thelazyadmin.com/?p=1510#comment-975 [...] SCSM 2012 SLA Management – Part 2 »    [...] [...] SCSM 2012 SLA Management – Part 2 »    [...]

]]> Comment on SCSM 2012 SLA Management – Part 1 by SCSM 2012 SLA Management – Part 3 « The Lazyadmin.com http://thelazyadmin.com/2012/03/scsm-2012-sla-management-part-1/#comment-974 SCSM 2012 SLA Management – Part 3 « The Lazyadmin.com Fri, 30 Mar 2012 23:16:35 +0000 http://thelazyadmin.com/?p=1508#comment-974 [...] Part 1 – SCSM 2012 SLA Management – SMTP Channel, Queues and Templates [...] [...] Part 1 – SCSM 2012 SLA Management – SMTP Channel, Queues and Templates [...]

]]> Comment on Windows 8 ISO and VHD Mounting by rodney.buike http://thelazyadmin.com/2012/03/windows-8-iso-and-vhd-mounting/#comment-973 rodney.buike Fri, 30 Mar 2012 23:13:32 +0000 http://thelazyadmin.com/?p=1506#comment-973 I believe this is also included in Windows Server 8 but I don't currently have a test server to check. I believe this is also included in Windows Server 8 but I don’t currently have a test server to check.

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